You should be able to reach the person who runs your account. That gets harder with every client a firm takes on.
Specialty home services is still a referral business. The work is excellent, the reputation is real, and the calendar fills unevenly. Paid ads are how you take control of the uneven part without discounting what you do.
So the roster stays short, the accounts are run by the people you speak with, and the report answers two questions: what did a qualified lead cost, and what did a booked job cost. Everything else is decoration.